Product Service

Authorized Service Center Locations

YSI has several Authorized service centers located globally to provide timely repair and updates to your YSI instruments. For the service center nearest you, select from one of the following locations. If no authorized center is near your location, contact your regional YSI office, YSI dealer, or YSI Brand Headquarters to arrange for service.  

Repair Status Checker

Sent an instrument to YSI and need its status?

Check the Status of a Repair

New Factory Service Plans

Affordable Service Plans are available for purchase with new EXO Sondes and ProDSS Meters! Plans cover preventative maintenance and standard replacement parts. Optimize the performance and lifetime of your new instruments by adding a Factory Service Plan.

View EXO Factory Service Plans

View ProDSS Factory Service Plans

Returning a Product for Service

When returning a product for service to any of the US YSI Offices, please complete the Product Return Form and send with your shipment. 

Product Return Form with Instructions

Shipping Lithium Ion Batteries

Please do not ship damaged or potentially defective batteries to YSI or any of our authorized service centers unless instructed otherwise. If you have any questions or concerns, please contact YSI Technical Support.  Read the Shipping Lithium Ion Batteries Product Notice for additional information. 

Shipping Lithium Ion Batteries Product Notice

United States Service Centers

Alaska

TTT Environmental Instruments and Supplies
Handheld Sampling & Laboratory Meters
Anchorage, Alaska USA
info@tttenviro.com
www.tttenviro.com
+1 907-770-9041
+1 907-770-9046 Fax

California

EQUIPCO Sales and Service
Handheld Sampling, Laboratory Meters, 6-Series Sondes​
Concord, California USA
service@equipcoservices.com
www.equipcoservices.com
+1 888-234-5678
+1 925-609-1080 Fax

Colorado

Geotech Environmental Equipment, Inc.
Handheld Sampling, Laboratory Meters, 6-Series Sondes​
Denver, Colorado USA
+1 303-320-4764
+1 303-322-7242 Fax

Florida

Aquatic Equipment & Design, Inc.
Handheld Sampling & Aquatic Equipment
Mount Dora, Florida USA
info@aquaticed.com
www.aquaticed.com
+1 (407) 995-6490
+1 (407) 641-9172 Fax

Illinois

Certified Balance & Scale
Handheld Sampling & Laboratory Meters
Sycamore, Illinois
+1 815-895-5158
800-777-1198
+1 815-895-8034 Fax

USA Bluebook
Handheld Sampling & Laboratory Meters
Waukegan, Illinois USA
+1 800-548-1234
+1 847-689-3030 Fax

Mississippi

Aquacenter
Handheld Sampling & Laboratory Meters
Leland, Mississippi USA
+1 800-748-8921
+1 662-378-2862 Fax

Ohio

YSI Incorporated, 
Brand Headquarters
All YSI Product Lines & Conductivity Cells
Yellow Springs, Ohio USA
environmental@ysi.com
+1 937-767-7241
+1 800-765-4974 (US)
+1 937-767-9353 Fax

Fondriest Environmental
Handheld Sampling, Laboratory Meters, 6-Series Sondes​
Fairborn, Ohio USA
www.fondriest.com
+1 937-426-2151
+1 937-426-1125 Fax

Oregon

Q. C. Services
Handheld Sampling & Laboratory Meters
Portland, Oregon USA
+1 503-236-2712

Wisconsin

North Central Labs
Handheld Sampling & Laboratory Meters
Birnamwood, Wisconsin USA
+1 800-648-7836
+1 715-449-2454 Fax

International Service Centers

Africa, Europe, Middle East

Xylem Analytics UK​
Hertfordshire, United Kingdom​
www.xylemanaltics.co.uk
serviceuk@xyleminc.com
+44 1462-673581

YSI Nanotech​
Abu Dhabi, United Arab Emirates​
service.analyticsMEA@xyleminc.com
+971 4 806 1183

Asia

YSI (Beijing) Limited
Beijing, China
www.xylemanalytics.com.cn
service@ysi-china.com
+86-010-5975 5687

YSI (Hong Kong) Limited
Kowloon, Hong Kong S.A.R.
hongkong@ysi.com
+852 2891-8154
+852 2834-0034 Fax

Xylem Analytics Japan
Kawasaki City, Japan
www.xylem-analytics.jp
ysijapan.info@xyleminc.com
+81 44-222-0009
+81 44-222-1102 Fax

Arachem
Handheld Sampling, Laboratory Meters, EXO & 6-Series Sondes
Kuala Lumpur, Malaysia
www.arachem.com.my
+60 3-6276 2323

CV Alphamas
Handheld Sampling, Laboratory Meters
Jakarta, Indonesia
www.alphamas.co.id
+60 3-6276 2323

Dakila Trading Corporation  
Handheld Sampling, Laboratory Meters
Mandaluyong City, Philippines
www.dakila.com
+63 2 724 7511

Dongmoon
Handheld Sampling, Laboratory Meters, EXO & 6-Series Sondes
Seoul, South Korea
dongmoonent@naver.com
+8210 8629 1115

GEM (General Enterprise Marketing)
Handheld Sampling, Laboratory Meters
Bangkok, Thailand
+662-274-2456

Green Banyan
EXO & 6-Series Sondes
Bangkok, Thailand
www.green-banyan.com
+66 2428-9512-6

REECO Tech
Handheld Sampling, Laboratory Meters, EXO & 6-Series Sondes
Ho Chi Minh City, Viet Nam
www.reecotech.com.vn
+84 8 6272 9404

SALT (Sea and Land Technology)
EXO & 6-Series Sondes
Singapore, Singapore
www.sea-landtech.com
+65 6716 0777

Spectra-Teknik
Handheld Sampling, Laboratory Meters
Singapore, Singapore
www.spectra-teknik.com
+65 6748 9029

Smartec
Handheld Sampling, Laboratory Meters, EXO & 6-Series Sondes
Taipei, Taiwan
+886 2-2999-5767

Todays Instruments
Handheld Sampling, Laboratory Meters
Taipei Hsien, Taiwan
www.todays.com.tw
+886 2-2603-2311

Australasia

Xylem Analytics Australia
Hemmant, QLD Australia​
+61 7 3908 4000
salesAus@xyleminc.com​

North America

Hoskin Scientific Ltd.
Handheld Sampling, Laboratory Meters,
EXO & 6-Series Sondes

www.hoskin.ca
service@hoskin.ca

Burlington, Ontario, Canada
+1 905 333-5510
+1 905 333-4976 Fax

Burnaby, British Colombia, Canada
+1 604 872-7894
+1 604 872-0281 Fax

Equipesca de Obregón, S.A. de C.V.
Handheld Sampling & Laboratory Meters
Cd. Obregón, Sonora, Mexico
info@equipesca.com
abarro@equipesca.com
+52 (01) 644 410 7500 ext 104, 130

INNOVA-Codemet
Handheld Sampling & Laboratory Meters
Culiacan, Sinaloa, Mexico
innova@codemet.com.mx
www.codemet.com.mx
+52 667-761-2705

South America

Clean Environment Brasil
Handheld Sampling, Laboratory Meters, EXO & 6-Series Sondes
Campinas, SP Brasil​
clean@clean.com.br
www.clean.com.br
+55 19 3794-2900
+55 19 3794-2919 Fax

PoliControl
Handheld Sampling & Laboratory Meters
Diadema, SP​ Brasil
vendas@policontrol.com.br
www.policontrol.com.br
+55 (11) 40532060

Tecnalise Piracicabana
Handheld Sampling & Laboratory Meters
Piracicabana, Sao Paulo, Brasil
www.tecnal.com.br
+55 19 2105-6161

Bernauer Aquacultura
Handheld Sampling & Laboratory Meters
Benedito Indaial, Brasil
www.beraqua.com.br
+55 47 3334-0089

SimTech
Handheld Sampling, Laboratory Meters, 6-Series Sondes
Santiago, Chile
www.simtech.cl
+56-2-341-9199
+56-2-209-8853 Fax

Codemet
Handheld Sampling & Laboratory Meters
Guayaquil, Ecuador
pjc@codemet.com
+593 4-3905-000
+593 4-3904-019 Fax

Life Science Service Centers

Life Science Product Line currently includes: 2300, 2900, 2900M and 2950. 

For service outside the United States, contact the YSI distributor from whom the product was purchased or a YSI International Service Center. In the United States, during the product's warranty period, contact YSI Life Sciences Technical Support for service. If the warranty has expired, you may return your product to YSI for service by following the product return instructions above.

YSI Incorporated

Repair Center
1725 Brannum Lane
Yellow Springs, Ohio 45387
USA
937 688-4255
Fax 937 767-9353
support@ysi.com

Xylem Analytics UK

Longfield Road
Tunbridge Wells, Kent
TN2 3EY United Kingdom
+44 (0)1892 500 400
customercare.bs.uk@xyleminc.com

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